These Terms & Conditions constitute the full legal agreement between you and pkg365 governing your use of the platform, your account, all games and wagering activities, and all financial transactions processed through the pkg365 system. Please read them fully before registering or placing any bet.
These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&Cs") constitute a legally binding agreement between you (hereinafter "the Player", "User", "you", or "your") and pkg365 (hereinafter "pkg365", "the Platform", "we", "us", or "our") governing your access to and use of the pkg365 website, mobile site, and all associated services, games, and financial functions made available at pkg365.net and its subdomains.
By completing the account registration process on pkg365, by logging in to an existing pkg365 account, by depositing funds into your pkg365 wallet, by placing any wager on any game or sporting event through the pkg365 platform, or by accessing any part of the pkg365 website that requires an account — you are conclusively and irrevocably acknowledging that you have read these Terms in their entirety, that you understand their content, and that you agree to be unconditionally bound by them.
These Terms should be read in conjunction with pkg365's Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and pkg365. In the event of any conflict between these Terms and any other document on the pkg365 platform, these Terms shall take precedence unless explicitly stated otherwise in writing by pkg365.
Access to pkg365 and all games, betting markets, and financial services offered thereon is strictly limited to individuals who are 21 years of age or older at the time of registration. This age restriction is an absolute and non-negotiable requirement. pkg365 enforces this restriction through mandatory CNIC-based identity verification on every account. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds in the account will be frozen pending review, and the matter will be handled in accordance with applicable regulations.
To create a pkg365 account, you must provide accurate, current, and complete information at the point of registration, including but not limited to your full legal name, date of birth, Pakistani CNIC number, mobile number registered to a Pakistani network, and a valid email address. You warrant that all information provided is truthful and belongs to you personally.
Each individual may maintain only one active pkg365 account at any time. The creation of multiple accounts by a single individual — whether under the same identity or different identities — constitutes a serious breach of these Terms. pkg365 reserves the right to close all duplicate accounts, forfeit any balances or bonuses held within them, and permanently ban the individual from the platform.
You are solely responsible for maintaining the confidentiality of your pkg365 login credentials. You agree not to share your username, password, or any two-factor authentication codes with any third party. pkg365 will not be liable for any losses incurred as a result of unauthorised access to your account arising from your failure to secure your credentials. If you suspect your account has been compromised, you must notify pkg365 support immediately via live chat.
pkg365 is required to verify the identity of all account holders as a condition of operating a fair and legally compliant gaming platform. This process is commonly referred to as Know Your Customer (KYC) verification.
All pkg365 players are required to submit the following documents to complete KYC verification:
Standard KYC verification on pkg365 is completed within a few minutes of document submission under normal operating conditions. During periods of high volume, this may extend to a maximum of 24 hours. You will be notified via email and SMS upon verification completion.
Accounts that have not completed KYC verification may have deposit, wagering, and withdrawal functionality restricted or suspended. pkg365 reserves the right to request updated KYC documentation at any time, including when processing large withdrawals, when account activity triggers a compliance review, or at scheduled intervals. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.
pkg365 accepts deposits in Pakistani Rupees (PKR) exclusively. All account balances, wagers, wins, and withdrawals are denominated in PKR. No currency conversion fees are charged by pkg365 on any deposit transaction.
The following payment methods are currently accepted for deposits on pkg365:
The minimum deposit on pkg365 is Rs 200. pkg365 does not impose a maximum deposit limit; however, individual payment providers may impose their own transaction limits. You are responsible for understanding and complying with any limits imposed by your chosen payment method provider.
All funds deposited into your pkg365 account must originate from payment accounts registered in your own name and verified through the KYC process. Deposits from third-party accounts will be returned and the originating account will be subject to a compliance review. pkg365 does not accept deposits made from credit facilities or borrowed funds, and does not take responsibility for any financial obligations arising from such funding choices.
pkg365 is committed to processing withdrawal requests from verified accounts promptly and without unnecessary delay. The following terms govern all withdrawal requests submitted through the pkg365 platform.
The minimum withdrawal amount on pkg365 is Rs 500. Withdrawal requests below this threshold will not be processed and will be returned to your pkg365 wallet balance.
For fully verified accounts in good standing, pkg365 targets the following withdrawal processing timelines:
pkg365 charges zero withdrawal fees on all payment methods. The full amount requested is transferred to your nominated payment account without deduction. Any fees imposed by third-party payment providers or banks are the responsibility of the receiving account holder and are beyond the control of pkg365.
pkg365 reserves the right to conduct additional verification checks before processing any withdrawal — particularly where the withdrawal amount is significantly larger than the account's typical activity pattern, where KYC documentation is incomplete or pending renewal, or where a compliance review has been initiated on the account. In such cases, pkg365 will notify the account holder of the verification requirement and process the withdrawal once the review is complete.
pkg365 offers a range of promotional bonuses to both new and existing players. All bonuses are subject to these general terms and any specific terms stated on the individual promotion page. In the event of conflict, the specific promotion terms take precedence.
All pkg365 bonuses carry a wagering requirement that must be fulfilled before bonus funds can be converted to withdrawable cash. The applicable wagering multiplier is stated clearly on each promotion. Wagering requirements must be met within the stated validity period. Bonus funds that expire before wagering is complete are forfeited without recourse.
Not all games on pkg365 contribute equally to bonus wagering requirements. Contribution percentages are disclosed on each promotion page. Typically: slots contribute 100%, live casino table games contribute a lower percentage (as disclosed), and sports bets may have specific contribution rules. Playing games with zero wagering contribution while a bonus is active does not advance your wagering progress.
While a pkg365 bonus is active and wagering is incomplete, a maximum bet limit applies per round or stake. This limit is disclosed on each promotion. Placing bets that exceed the maximum permitted amount during active bonus wagering may result in bonus cancellation and forfeiture of associated winnings, at pkg365's discretion.
pkg365 actively monitors for bonus abuse, including but not limited to: claiming multiple welcome bonuses using duplicate accounts, placing low-risk or arbitrage bets designed to exploit bonus funds without genuine gaming intent, using automated betting software during bonus wagering, and exploiting system errors or promotions that are clearly misconfigured. Accounts found to be engaging in bonus abuse may have bonuses cancelled, winnings forfeited, and accounts suspended or permanently closed.
All wagering activity on pkg365 is subject to the specific game rules applicable to each game type, as displayed within the game interface. These general terms apply across all game categories on the platform.
All Random Number Generator (RNG) games on pkg365 operate on software independently certified by recognised international testing laboratories. Return-to-Player (RTP) percentages for all game titles are disclosed within the game information panel. pkg365 does not manipulate RNG outcomes under any circumstances.
Live dealer games on pkg365 are operated according to the physical and procedural rules of the respective game as administered by the studio provider. In the event of a technical failure during a live dealer game round, the applicable resolution procedure is governed by the studio provider's protocols, which pkg365 accepts and applies. Where a round cannot be completed, stakes are returned to the player's wallet.
All sports betting markets — including PSL cricket, international cricket, and other sports offered on pkg365 — are governed by the betting rules displayed on the relevant market page. Bets placed on markets that are subsequently voided due to event abandonment, match fixing investigations, or other extraordinary circumstances will be settled according to the applicable sport's standard voiding rules as recognised in international sports betting practice.
pkg365 reserves the right to refuse, limit, or cancel any wager at its discretion, particularly where there is reasonable suspicion of error exploitation, coordinated betting syndicate activity, or manipulation of market prices. Any wager placed on a clearly erroneous price or odds will be voided and the stake returned, regardless of whether the wager resulted in a notional win.
pkg365 is fundamentally committed to responsible gaming. We believe that online gaming should be a form of entertainment, and we take active steps to prevent it from becoming a source of harm for our players. The following tools and policies form pkg365's responsible gaming framework.
Every pkg365 account includes access to the following responsible gaming controls, all of which take effect immediately upon setting:
Whilst pkg365 provides all of the above tools and actively monitors for problematic gaming patterns, the ultimate responsibility for managing your gaming activity rests with you. pkg365 strongly encourages all players to use the responsible gaming tools available and to seek professional help if gaming is affecting your financial stability, relationships, or mental wellbeing. For help and resources, please visit the pkg365 Responsible Gaming page.
The following activities are strictly prohibited on pkg365 and may result in immediate account suspension, permanent termination, forfeiture of balances, and reporting to relevant authorities:
pkg365 reserves the right to terminate any account at any time, with or without prior notice, for breach of these Terms or for any other reason that pkg365 determines, in its sole discretion, warrants account closure. In the event of termination for cause, any bonus funds and associated winnings will be forfeited. Real-money balances not implicated in the breach will be returned to the verified payment method on file after investigation is complete.
All content on the pkg365 platform — including but not limited to the pkg365 brand name, logo, website design, user interface elements, written content, game descriptions, promotional graphics, software, and databases — is the exclusive intellectual property of pkg365 or its licensed content providers, and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pkg365 platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, reverse-engineer, scrape, modify, or create derivative works from any part of the pkg365 platform without prior written authorisation from pkg365.
Any unauthorised use of pkg365 intellectual property may result in immediate account termination and may expose you to civil and criminal liability under applicable law.
To the fullest extent permitted by applicable law, pkg365, its directors, officers, employees, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the pkg365 platform, including but not limited to:
pkg365 provides the platform on an "as is" and "as available" basis. While we make every reasonable effort to maintain 99.9% uptime and to ensure all games function as described, pkg365 does not provide warranties of any kind, express or implied, regarding the uninterrupted or error-free operation of the platform.
pkg365 reserves the right to amend, revise, update, or replace these Terms and Conditions at any time. When material changes are made to these Terms, pkg365 will notify registered players via the email address on file and will display a prominent notice on the pkg365 platform for a minimum of 14 days prior to the changes taking effect.
Minor amendments — including typographical corrections, clarifications of existing terms, or changes required by regulatory developments — may be implemented without prior notice. The "Last Reviewed" date displayed at the top of these Terms will always reflect the most recent revision.
Your continued use of the pkg365 platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and submit a withdrawal request for any balance remaining in your account before the effective date of the changes.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with international gaming law as applicable to pkg365's operating jurisdiction.
In the first instance, pkg365 encourages all players to attempt to resolve any dispute informally by contacting the pkg365 support team via live chat or by emailing [email protected] as plain text. The support team will endeavour to resolve all complaints within 5 business days of receipt. The support team can be reached 24/7 and provides responses in both English and Urdu.
If informal resolution is not achieved, formal complaints may be submitted in writing to pkg365. pkg365 will provide a formal written response within 14 days of receiving a complete formal complaint submission, including all relevant account details, transaction references, and a clear description of the disputed matter.
In all matters relating to the outcome of games and betting markets, the records held by pkg365's certified systems shall be considered the definitive record. pkg365's system logs, transaction records, and RNG outcome data are maintained with the integrity required by the platform's international gaming certifications and will be considered binding in any dispute resolution process.
All official communications from pkg365 to registered players will be delivered via the email address provided at the time of account registration or subsequently updated in the account settings. It is your responsibility to ensure your email address remains current and accessible. pkg365 is not responsible for communications that fail to reach you due to an outdated or inactive email address on your account.
For support, complaints, or general enquiries relating to these Terms, you may contact pkg365 via the following channels:
pkg365 will never initiate contact with players via personal social media accounts, unofficial messaging apps, or any channel other than the official platform live chat and the registered account email address. If you receive communications purporting to be from pkg365 through any other channel, please report them to support immediately.
Beyond the legal text, here is a plain-language summary of the concrete guarantees and commitments embedded in the pkg365 Terms & Conditions.
pkg365 Terms explicitly commit to charging zero withdrawal fees on all Pakistani payment methods — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. What you request is what you receive, every time.
All pkg365 bonus terms — wagering requirements, eligible games, max bets, expiry — are disclosed before opt-in. No hidden conditions. No terms that only appear when you try to withdraw. Full clarity upfront, always.
Your PKR balance on pkg365 is held in segregated accounts entirely separate from platform operations. Your funds are always yours, always accessible, and protected regardless of any changes to platform operations.
pkg365 Terms commit to operating all RNG games on independently certified software with publicly disclosed RTPs. The platform does not and cannot manipulate game outcomes — certified, tested, and verified by recognised international labs.
Deposit limits, cooling-off periods, and self-exclusion on pkg365 take effect immediately and cannot be overridden by support requests during active restriction periods. They are genuine protections, not nominal options.
pkg365 Terms establish a commitment to real human support agents available around the clock in both Urdu and English — with a target response time of 3–5 minutes via live chat and 1 business day for email queries.
Pakistan's Most Trusted Casino Platform · 21+ Only
pkg365 operates transparently and fairly — everything you need to know about your rights and responsibilities as a player is documented clearly in these Terms. Join hundreds of thousands of Pakistani players who trust pkg365 for live casino, sports betting, and instant PKR payouts.
By registering, you confirm you are 21+ and agree to pkg365 Terms & Conditions in full.