pkg365 Frequently
Asked Questions

pkg365 requires a clear photo of the front and back of your CNIC (Computerised National Identity Card) and a live selfie holding your CNIC. The name on your CNIC must match the name on your registered payment account — whether that is JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank. Documents are reviewed within 24 hours on business days.
CNIC-based verification

In most cases, pkg365 KYC verification is completed within 1 to 24 hours of document submission. During peak periods — particularly around major PSL matches or promotional events — it may take up to 48 hours. You will receive an SMS and email notification the moment your KYC is approved. You can check your verification status any time from your account dashboard.
SMS + email notification on approval

On the pkg365 login page, click "Forgot Password" and enter your registered mobile number or email address. You will receive an OTP via SMS. Enter the OTP, then set a new password of your choice. If you no longer have access to your registered number, contact pkg365 live chat support with your CNIC details for identity-verified account recovery.
OTP-based recovery

No. pkg365 strictly allows one account per person, per CNIC, and per device. Duplicate accounts are detected automatically and result in immediate suspension of all associated accounts and forfeiture of any balances or bonuses. If you previously closed an account and want to return, contact pkg365 support to discuss account reinstatement options.
One account per CNIC

You can request account closure by contacting pkg365 live chat support or emailing [email protected]. Before closure, ensure you have withdrawn your full balance to your verified payment method. Alternatively, if you are closing for responsible gaming reasons, pkg365 strongly recommends using the self-exclusion tool instead, which preserves your balance for post-exclusion withdrawal.
Balance protected on self-exclusion

JazzCash deposits on pkg365 are credited instantly in the vast majority of cases — usually within 30 seconds of successful payment confirmation. On rare occasions, network delays on the JazzCash side can cause a delay of up to 5 minutes. If your deposit is not reflected after 10 minutes, contact pkg365 live chat with your JazzCash transaction reference number.
Usually credited in under 30 seconds

pkg365 processes withdrawal requests within 1 to 3 hours for JazzCash and EasyPaisa — making it one of the fastest withdrawal processing times available to Pakistani players. Bank transfers to HBL, UBL, and Meezan Bank typically take 1 to 2 business days depending on your bank's interbank settlement schedule. All withdrawals require a fully verified KYC account.
1–3 hours for JazzCash & EasyPaisa

pkg365 does not charge any platform fees on deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, or UBL — may apply their own standard transaction charges on your end. pkg365 recommends checking your wallet or bank's fee schedule. The amount you request for withdrawal is the amount pkg365 dispatches from its side.
Zero platform fees

The minimum withdrawal on pkg365 is PKR 1,000 for JazzCash and EasyPaisa, and PKR 2,000 for bank transfers. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are only dispatched to the same payment method used for your most recent deposit, as part of pkg365's anti-money-laundering compliance policy.
PKR 1,000 minimum via JazzCash

pkg365 supports JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and standard interbank bank transfers. All transactions are processed in PKR (Pakistani Rupee). pkg365 does not currently support international card payments or cryptocurrency deposits. Additional payment methods are reviewed regularly based on player demand.
JazzCash · EasyPaisa · HBL · UBL · Meezan

Yes. pkg365 offers comprehensive PSL (Pakistan Super League) cricket betting, including match winner markets, top batsman, top bowler, over/under total runs, and live in-play betting. Coverage includes all PSL group stage matches, eliminator, and finals. pkg365 also covers international cricket featuring the Pakistan national team — Test matches, ODIs, and T20Is — throughout the year.
Live in-play PSL betting available

RTP (Return to Player) varies by slot title on pkg365, typically ranging from 94% to 97% across the game library. Each game's RTP is displayed on its individual information page within the pkg365 platform. All games use certified RNG systems audited by recognised independent testing agencies, ensuring fair and random outcomes on every spin for every player.
94%–97% RTP range · Certified RNG

Absolutely. pkg365 is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download required. Simply visit pkg365.net on your phone's browser and log in. The entire game library, betting markets, deposit and withdrawal functions, and live chat support are all accessible on mobile with the same speed and quality as desktop.
Android & iOS · No app needed

Yes. pkg365 features a fully equipped live casino section with real dealers streamed in HD. Available live games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and live game show titles. Live casino tables run 24 hours a day, 7 days a week, with tables available across different stake ranges to suit both casual players and high-stakes enthusiasts.
HD live dealers · 24/7 tables

A wagering requirement specifies how many times you must wager your bonus amount before it becomes withdrawable. For example, a 30x wagering requirement on a PKR 1,000 bonus means you need to place PKR 30,000 in total bets before the bonus converts to real withdrawable cash. pkg365 always displays the exact wagering requirement for every bonus before you opt in, so there are no surprises.
Requirement shown before opt-in

Yes. pkg365 runs a tiered loyalty programme that rewards consistent players with points for every PKR wagered. Points accumulate and unlock higher tiers — each offering better reload bonuses, faster withdrawal processing, dedicated account managers, and exclusive promotions. Pakistani players in major cities like Karachi, Lahore, and Islamabad who play regularly tend to climb tiers quickly. Full loyalty programme details are available in your account under Promotions.
Tiered VIP rewards · PKR-based points

Yes. If you prefer to play without any bonus offers — for example, to avoid wagering requirements — you can opt out of all promotional marketing in your pkg365 account settings under Notifications. You can also contact support to have your account flagged as bonus-free. Opting out does not affect your access to any games, payment methods, or other platform features.
Opt-out available in account settings

The minimum age to register and play on pkg365 is 21 years old. This is strictly enforced through CNIC-based KYC verification. Anyone found to be under 21 during the verification process is immediately barred from the platform. pkg365 takes underage gaming prevention very seriously and encourages all players to ensure minors in their households cannot access their accounts.
Strictly 21+ · CNIC enforced

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion. You can select a period of 6 months, 12 months, or permanent closure. Once activated, your account is locked immediately and cannot be reopened during the exclusion period — even if you contact support. Your remaining balance is held securely and returned to your verified payment method upon request after the exclusion ends.
Instant lock · Cannot be overridden

pkg365 provides a comprehensive set of responsible gaming tools including daily, weekly, and monthly deposit limits; loss limits; session time limits with activity summaries; cooling-off periods from 24 hours up to 90 days; and full self-exclusion for 6 months, 12 months, or permanently. All limit reductions take effect immediately. Increases have a mandatory 48-hour delay to prevent impulsive decisions. Full details are on the Responsible Gaming page.
Deposit limits · Loss limits · Self-exclusion